How To Unlock NSFAS Wallet Account

For the 2021 academic year, NSFAS will be migrating students from all TVET colleges, who receive their allowances through NSFAS Wallet and institutional disbursement services, to a direct payment system which will see students receive allowances directly into their bank accounts.

If you planning to enroll at a public TVET college in 2021, it is important that you open a bank account in preparation for the rollout of allowances through bank accounts.

To unlock NSFAS Wallet:

Send email to unlock@nsfas.org.za. Provide the following information in your email:

  • Your ID Number and ID copy
  • Your full names and surname
  • Your cellphone number and email address
  • Your physical and or postal address
  • Description of your query

To reset your NSFAS Wallet account:

Log on to your myNSFAS account and click NSFAS Chat to chat with one of their friendly consultants. To assist you with resetting your NSFAS Wallet account, you will need to provide your ID number as well as your cellphone number and email address.

For any other NSFAS Wallet questions:

Send email to walletquery@nsfas.org.za. Provide the following information in your email:

  • ID Number
  • Full names and surname
  • Cellphone number and email address
  • Physical and or postal address
  • Description of your query

 

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