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SASSA Services Updated: 15 July 2025

SASSA Status Check Guide

Complete guide to checking your SASSA grant application and payment status. Track your social grants online, via SMS, phone, or in person.

4
Check Methods
24/7
Online Access
Free
Status Checks

Quick Status Check

Choose your preferred method to check your SASSA grant status immediately

🌐

Online Portal

www.sassa.gov.za

24/7 Available
💬

SMS Check

Send ID to 32147

Instant Response
📞

Call Centre

0800 60 10 11

Human Support
🏢

SASSA Office

In-person help

Face-to-Face

How to Check Your SASSA Status

Detailed step-by-step instructions for each method

SASSA Website Status Check

Easy 2-5 minutes

Check your status 24/7 through the official SASSA website

Requirements:

  • Internet access
  • Valid ID number
  • Registered phone number

Step-by-Step Instructions:

  1. 1 Visit www.sassa.gov.za
  2. 2 Click on 'Check Status' or 'Grant Status'
  3. 3 Enter your 13-digit ID number
  4. 4 Enter your registered phone number
  5. 5 Click 'Submit' to view your status
✅ Pros:
  • • Available 24/7
  • • Instant results
  • • Detailed information
❌ Cons:
  • • Requires internet access
  • • Sometimes experiencing technical issues

SMS Status Check

Easy 1-2 minutes

Get your grant status via SMS by sending your ID number

Requirements:

  • Any mobile phone
  • SMS credit/airtime
  • Valid ID number

Step-by-Step Instructions:

  1. 1 Send an SMS with your 13-digit ID number
  2. 2 Send to: 32147
  3. 3 You will receive a reply SMS with your status
  4. 4 Standard SMS rates apply
✅ Pros:
  • • Works on any phone
  • • Quick and simple
  • • No internet required
❌ Cons:
  • • SMS charges apply
  • • Limited information provided

SASSA Call Centre

Medium 20-45 minutes

Speak directly with a SASSA consultant

Requirements:

  • Valid ID number
  • Personal verification details
  • Patience for queues

Step-by-Step Instructions:

  1. 1 Call SASSA toll-free: 0800 60 10 11
  2. 2 Select option 1 for Social Grants
  3. 3 Follow the voice prompts for status check
  4. 4 Provide your ID number when requested
  5. 5 Wait to speak with a consultant if needed
✅ Pros:
  • • Human assistance
  • • Can resolve complex issues
  • • Free call
❌ Cons:
  • • Long waiting times
  • • Limited operating hours
  • • Language barriers

Visit SASSA Office

Medium 1-3 hours

Get face-to-face assistance at your local SASSA office

Requirements:

  • Original ID document
  • Transport to office
  • Time availability

Step-by-Step Instructions:

  1. 1 Find your nearest SASSA office using the office locator
  2. 2 Bring your original ID document
  3. 3 Take a queue number upon arrival
  4. 4 Explain that you need to check your grant status
  5. 5 Provide ID and any additional verification required
✅ Pros:
  • • Personal assistance
  • • Can submit documents
  • • Immediate help
❌ Cons:
  • • Travel required
  • • Long queues
  • • Office hours only

Types of SASSA Grants

Social grants administered by SASSA and their current amounts

👶

Child Support Grant

R530 per month per child

Monthly grant for children under 18 from low-income families

Eligibility:

Children under 18, income and asset test applies

♿

Disability Grant

R2,190 per month

For people with permanent or temporary disabilities

Eligibility:

Medical assessment required, income and asset test

👴

Older Persons Grant

R2,190 per month

Monthly pension for elderly South Africans

Eligibility:

Age 60+ for all genders, income and asset test

💙

Care Dependency Grant

R2,190 per month

For children with severe disabilities requiring full-time care

Eligibility:

Children under 18 with severe disabilities

🏠

Foster Child Grant

R1,180 per month per child

For children placed in foster care

Eligibility:

Court order for foster placement required

🤝

Grant-in-Aid

R530 per month

Additional support for grant recipients needing full-time care

Eligibility:

Must already receive another social grant

🎖️

War Veterans Grant

R2,190 per month

For qualifying war veterans and their dependents

Eligibility:

Proof of military service in qualifying conflicts

Understanding Application Statuses

What each status means and what you should do next

Application Received

Status

SASSA has received your application and it's in the system

Next Steps:

Wait for processing to begin. No action required.

Timeframe:

Immediate upon submission

Under Review

Status

Your application is being assessed by SASSA officials

Next Steps:

Ensure all required documents are submitted. Check status regularly.

Timeframe:

30-90 days depending on grant type

Pending Documentation

Status

Additional documents are required to process your application

Next Steps:

Submit the requested documents as soon as possible to avoid delays.

Timeframe:

Processing resumes once documents received

Medical Assessment Required

Status

A medical evaluation is needed (mainly for disability grants)

Next Steps:

Attend scheduled medical appointment or arrange assessment.

Timeframe:

Depends on appointment availability

Approved

Status

Your grant application has been approved

Next Steps:

First payment will be made within 30 days. Register for payment method.

Timeframe:

Payment starts from approval date

Declined

Status

Your application was not successful

Next Steps:

Review decline reasons. You can appeal within 90 days if you disagree.

Timeframe:

Appeal process takes 60-90 days

Suspended

Status

Your grant payments have been temporarily stopped

Next Steps:

Contact SASSA to resolve the issue causing suspension.

Timeframe:

Varies depending on reason for suspension

Active

Status

Your grant is approved and payments are being made

Next Steps:

Collect payments on scheduled dates. Complete annual reviews.

Timeframe:

Ongoing until review or circumstances change

Troubleshooting Common Issues

Solutions to problems you might encounter when checking your status

Website not loading or showing errors

💡 Try a different browser (Chrome, Firefox, Safari)
💡 Clear your browser cache and cookies
💡 Check your internet connection
💡 Try again during off-peak hours (early morning or evening)
💡 Use mobile data instead of WiFi or vice versa

ID number not found in system

💡 Double-check you're entering the correct 13-digit ID number
💡 Ensure your application was submitted successfully
💡 Wait 48-72 hours after application submission
💡 Contact SASSA call centre for assistance
💡 Visit SASSA office with your ID document

Phone number verification issues

💡 Use the same phone number you provided in your application
💡 Ensure you have airtime or SMS bundle
💡 Check if your phone can receive SMS messages
💡 Try again after a few minutes
💡 Update your contact details at a SASSA office if changed

Status hasn't updated for months

💡 Contact SASSA directly to inquire about delays
💡 Check if additional documents were requested
💡 Visit your local SASSA office for in-person assistance
💡 Ensure you submitted all required documentation
💡 Ask for an escalation if delays are unreasonable

💡 Quick Tips

  • Always use your correct 13-digit ID number without spaces
  • Use the same phone number registered with SASSA
  • Check status during off-peak hours for better website performance
  • Keep your application reference number for faster assistance
  • Update contact details at SASSA office if you change numbers
  • Save SASSA contact numbers in your phone for easy access

📞 When to Contact SASSA

  • • Status hasn't updated for more than 60 days
  • • Error messages when checking status
  • • Personal details need to be updated
  • • Missing payments or incorrect amounts
  • • Questions about decline reasons
  • • Appeal process assistance needed

SASSA Contact Information

Toll-free: 0800 60 10 11

Operating hours: 8:00 AM - 4:00 PM (weekdays)

Email: [email protected]

Required Documents for SASSA Applications

Essential documents needed for successful grant applications

📋 Essential Documents Checklist

✓ Bar-coded South African ID document (original)
✓ Proof of income for all household members
✓ Bank statements (last 3 months)
✓ Proof of residence (utility bill, lease agreement)
✓ Birth certificate for children (for child-related grants)
✓ Medical reports (for disability grants)
✓ Divorce decree or death certificate (if applicable)
✓ Proof of school attendance (for child support grants over 7 years)
⚠️

Important Notes

• All documents must be original or certified copies

• Expired documents will not be accepted

• Additional documents may be required for specific grant types

• Keep copies of all submitted documents for your records

Frequently Asked Questions

How long does it take to process a SASSA grant application?

Processing times vary by grant type: Child Support Grant (30-60 days), Disability Grant (60-90 days), Older Persons Grant (30-60 days). Complex cases may take longer.

What should I do if my application status hasn't changed for months?

Contact SASSA directly via phone (0800 60 10 11) or visit your local office. Long delays may indicate missing documents or system issues that need attention.

Can I check someone else's SASSA status?

No, for privacy reasons, you can only check your own status using your ID number. Parents/guardians can check their children's grant status.

Why does my status check show 'No record found'?

This could mean: application not yet captured in system, incorrect ID number entered, or application submitted to wrong office. Wait 48 hours after application or contact SASSA.

How often should I check my SASSA status?

Check weekly during application processing. Once approved, check monthly or when you notice payment delays. Always check after submitting new documents.

What information do I need to check my SASSA status?

You need your 13-digit South African ID number and the phone number you used in your application. Some methods may require additional verification.

Can I check my payment dates through status check?

Yes, approved applications will show next payment date and amount. Payment schedules are typically monthly on specific dates based on your grant type.

What should I do if my grant status shows 'Declined'?

Review the decline reasons provided. If you disagree, you can appeal within 90 days by visiting a SASSA office with supporting documents.

SASSA Contact Information

Get help and support for all your SASSA-related queries

Call Centre

0800 60 10 11

Mon-Fri: 8AM-4PM

SMS Check

32147

Send ID Number

Website

www.sassa.gov.za

24/7 Online

Local Office

Find on website

In-person help

Related SASSA Resources

More helpful information for SASSA grant beneficiaries

SASSA Payment Dates

Complete payment schedule for 2025-2026 including all grant types and payment dates.

View Schedule →

SRD Change Number

Learn how to update your phone number for the SRD (Social Relief of Distress) grant.

Update Number →

Check SASSA Balance

Step-by-step guide to checking your SASSA card balance and transaction history.

Learn How →