Verified 20 August 2026

NSFAS contact details

Use these channels currently listed on NSFAS’s official contact page. Be ready to provide your ID number and application reference, but never your password or one-time PIN.

Official student support channels

Toll-free phone

08000 67327

General, student, payment and balance enquiries

WhatsApp

+27 63 093 5671

Official virtual contact centre

USSD

*120*67327#

Dial from a South African mobile phone

General email

[email protected]

General and student enquiries

Payments and balances

[email protected]

Account, payment and balance queries

Social accounts

X and Instagram: @myNSFAS

Facebook: National Student Financial Aid Scheme

Verify on the official NSFAS contact page ↗

NSFAS head office

The Halyard
4 Christiaan Barnard Street
Cape Town City Centre
Cape Town, 8001

Confirm whether an in-person visit is accepted before travelling. The official contact page does not list regional walk-in offices or support hours.

Before contacting NSFAS

  • Check myNSFAS for a notice or outstanding task first.
  • Have your ID number, institution and application reference ready.
  • Describe the exact error or status and include the date it appeared.
  • Keep the case or reference number you receive.
  • Never send your password, one-time PIN or bank-card PIN.

Find the right guide

Login problems

Recover a username or password and use the official portal safely.

Application status

Check and understand your current status before calling.

2027 opening date

See what NSFAS has and has not announced.

NSFAS contact FAQs

What is the NSFAS toll-free number?
The official NSFAS contact page lists 08000 67327 for general, student, payment and balance enquiries.
What is the official NSFAS WhatsApp number?
The official NSFAS WhatsApp number is +27 63 093 5671.
What is the NSFAS email address?
Use [email protected] for general and student enquiries. For account, payment and balance enquiries, NSFAS also lists [email protected].
What is the NSFAS USSD code?
The official NSFAS contact page lists *120*67327#.
Where is the NSFAS head office?
The official address is The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001.