NSFAS Contact Details
Get help with your NSFAS application, funding, and allowances. Contact NSFAS support through phone, email, or visit their offices.
NSFAS Helpline
08000 67327 (Toll-free)
Phone Support
08000 67327
Toll-free helpline
Main Office
Cape Town
Head Office
How to Contact NSFAS
📞 Phone Numbers
NSFAS Helpline
08000 67327
Toll-free from any network
WhatsApp Support
078 519 8006
Message support via WhatsApp
Alternative Number
021 763 3200
Direct line to main office
📧 Email Addresses
Support Hours
📞 Phone Support Hours
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed
💬 Online Support
MyNSFAS Portal: 24/7
WhatsApp: 8:00 AM - 8:00 PM
Email Response: 1-2 business days
NSFAS Office Locations
🏢 Head Office (Cape Town)
Address:
10 Brodie Road, House Vincent
Wynberg, Cape Town, 7800
Phone: 021 763 3200
Email: [email protected]
🏢 Johannesburg Office
Address:
Wynand Mouton Building
123 Schoeman Street
Tshwane, Pretoria, 0001
Phone: 012 481 8000
Email: [email protected]
Best Contact Methods for Your Query
🚨 Urgent Queries
Use Phone/WhatsApp for:
- • Payment delays or missing allowances
- • Account access issues
- • Urgent application problems
- • Deadline-related queries
📝 General Queries
Use Email for:
- • General information requests
- • Document submissions
- • Policy clarifications
- • Non-urgent support
Tips for Contacting NSFAS
💡 Before You Contact NSFAS
- • Have your ID number and student number ready
- • Check your MyNSFAS account first
- • Prepare specific questions
- • Keep record of reference numbers
✅ For Faster Service
- • Call during off-peak hours (10 AM - 2 PM)
- • Use WhatsApp for quick queries
- • Be clear and concise in your message
- • Follow up if no response within 48 hours
Related NSFAS Resources
Need Immediate Help?
🚨 Emergency Contact
08000 67327
Available Monday-Friday 8AM-5PM
Saturday 8AM-1PM
💬 Quick Support
078 519 8006
WhatsApp support
Daily 8AM-8PM